Privacy Policy

01. Introduction

AKTIV AGENCY, within the scope of its commercial activity, needs to collect some personal data from its customers. However, it respects the right to privacy and does not collect any personal information without the prior consent of its customers.

The increasing interaction of our customers through our website may also require the collection of personal information or, in some cases, data from the user’s computer through small files commonly known as cookies, in order to improve browsing performance.

The AKTIV AGENCY Privacy & Cookies Policy aims to provide a clear understanding of how we collect, use, share and protect the personal data of our customers when they use our services or visit our website.

AKTIV AGENCY does not sell personal data of customers or users.

02. Responsibility for the Collection and Processing of Personal Data

Your data will be collected and processed by AKTIV AGENCY. This entity is responsible for the processing of personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

For any matters related to the processing of your personal data, you may contact AKTIV AGENCY through the means available on the website.

03. Processing and Amendments

By providing your personal data to AKTIV AGENCY, the customer acknowledges and consents to its processing in accordance with this Privacy Policy and the terms and conditions of the services used.

Whenever necessary, we may update this Privacy Policy & Cookies without prior authorization.

04. What is Personal Data?

Personal data means any information, regardless of its nature or format, relating to an identified or identifiable natural person.

05. What Personal Data is Collected?

The personal data collected by AKTIV AGENCY is limited to what is strictly necessary for processing purposes, namely name, address, tax number, telephone number or email address, although other data necessary for the provision of products or services may also be collected.

06. When and Why Do We Collect Personal Data?

Personal data collected from our customers is requested when filling out forms on our website.

Some personal data is mandatory. AKTIV AGENCY will inform users whenever such obligation exists. Providing incorrect or inaccurate data is the sole responsibility of the data owner.

The collection and processing of personal data by AKTIV AGENCY serves the following purposes:

  1. Customer Management – Since AKTIV AGENCY provides services such as transportation and assembly of products, the processing of your data is necessary for the execution of purchase or service agreements, or for pre-contractual procedures requested by the customer.
  2. Marketing or TelemarketingAKTIV AGENCY may process personal data to send information regarding products and services. This will only be done with the explicit consent of the data subject.

07. Sharing or Transfer of Personal Data

The personal data collected by AKTIV AGENCY will be processed with full confidentiality, security and protection.

AKTIV AGENCY may use subcontractors for hosting, maintenance and management of IT systems, in compliance with applicable data protection laws.

Personal data may also be disclosed to courts and competent authorities whenever legally required.

All personal data will be processed within the European Union.

08. Data Retention Period

AKTIV AGENCY retains personal data only for the period necessary to fulfill the purposes described above or comply with legal obligations.

09. Security and Confidentiality of Personal Data

AKTIV AGENCY is committed to implementing all necessary measures to preserve the confidentiality and security of personal data collected and processed.

Technical and organizational security measures have been adopted to protect data against unauthorized access, misuse, alteration or destruction.

10. Rights of the Data Subject

According to current legislation, the data subject has the right to access, rectify, delete, restrict or object to the processing of their personal data, as well as the right to data portability whenever applicable.

These rights may be exercised by contacting AKTIV AGENCY.

AKTIV AGENCY

Rua do Agro, 284 5º Drt
4400-003 Vila Nova de Gaia

Email:
aktiv@aktiv.pt

11. Right to Lodge a Complaint

For any questions regarding the collection and processing of data, please contact: aktiv@aktiv.pt

You may also lodge a complaint with the Portuguese Data Protection Authority (CNPD).

12. Use of Cookies

AKTIV AGENCY uses cookies on its website. Cookies are small text files stored on the user's device through the web browser whenever a website is visited.

Cookies help improve browsing performance and user experience, making website navigation faster and more efficient.

The cookies used by AKTIV AGENCY do not collect personal information that identifies the user.

13. Cookies Used by AKTIV AGENCY

  1. Essential Cookies – necessary for accessing specific areas of the website.
  2. Functionality Cookies – allow the website to remember user preferences.
  3. Analytical Cookies – used to analyze how users navigate the website in order to improve performance and user experience.

CONSUMER INFORMATION

In compliance with Law 144/2015 of September 8

RAL CICAP – email: cicap@cicap.pt

Consumer Information and Arbitration Center of Porto
Rua Damião de Góis, nº 31 – Loja 6 – 4050-225 Porto
Phone: 225 508 349